Holiday Inn Vancouver-Centre Broadway, an IHG Hotel

We only stayed one night. We arrived very early after leaving a cruise ship arriving about 09:30. The staff was very helpful and stored our luggage for us. We made the decision to stay in the lobby until our room was ready. Staff had told us it would be 1:30pm which was early to the 3:00pm check in. To our surprise and amazement, they had our room ready at 11:30. WOW! It was a large room with a beautiful view. The staff had someone bring up our luggage. A very nice plus. We ate lunch and dinner in the restaurant. The food was really good. We had a French dip. And for dinner we had a mixed salad with an appetizer (ribs) and Mississippi Mud Pie for dessert. OMG! Yum! The restaurant staff both times were great. Very friendly and attentive. I would highly recommend its convenient and the service and food was fantastic. We left early the next morning and the staff booked us a cab the day before. The cab arrived early and got to the airport in plenty of time.

Receptionists are friendly and kind. Maids cleaned the room very well. Everything was as expected. Thank you!

Unfortunately we did not find the front desk help to be very "on the ball." That was the case for a few different people we dealt with. They weren't rude, but they were very slow. One example, they couldn't find my reservation until I showed it to them on my booking app. They blamed Booking claiming that they switched my first and last name (put my first name first instead of my last) Bogus as you can see. The desk person was not too competent or fluent in English. On the other hand, the porter or bellman (I'm not exactly sure what his official job is) went above and beyond to help us with our needs and did it with a full heart and a smile. I wish I wrote down his name. The room and the hotel in general was clean. It was also in a convenient location near the subway.

Our room was large, very clean and in excellent condition. The bed was extremely comfortable and housekeeping staff were respectful of our schedule in getting in and out quickly - typically while we were eating breakfast downstairs. We enjoyed our morning breakfasts and found the wait staff delightful. We also really appreciated the front desk staff’s help in getting us into our room early on our first day. Liked the express check out.

The staff at the time of check in were amazing. One in particular was so great with our son. He was talking to him about his pillow that he brought, asking when he lost his tooth and really made my son's night by taking the time to interact with him. Unfortunately we didn't catch his name but that initial first impression really set the bar for our short stay.